Customer Reviews

Thank you to all of our satisfied customers!

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“TRS and Jerry are great to work with. Every time I had a question, Jerry is only a phone call or text away and always responds quickly. Everyone from TRS that we’ve dealt with has been great. Their work is beautiful. They have been there to guide us all the way with the insurance company and kept us updated on their progress. Thanks for everything Jerry and everyone at TRS!” ~ John P., Colonial Heights, VA

“TRS was very professional, timely, well dressed, articulate and knowledgeable. They explained the entire process to me clearly and exceeded all my expectations. I would definitely use them again and recommend them to anyone!” ~ Theresa D., Mechanicsville, VA (Insurance: Erie Insurance)

“The TRS team was fast and courteous with my water damage repair job. They truly helped make a difficult situation easier to deal with and kept their promise to Respond,Restore and Renew! 10 rating!” ~ Michael C., Richmond, VA (Insurance: Liberty Mutual)

“TRS came to our rescue! Our insurance company and also a family friend referred us to TRS when our home flooded. Their staff was the most professional and courteous group I have ever worked with! My husband and I were a total wreck, but Jerry set our minds at ease and he took us from overly nervous to extremely comfortable and at ease 100%. We were so happy with the first stage we hired their group to perform our repairs too! Our wood floors and painting look magnificent! They were a joy to work with and certainly made a tough situation much easier to deal with! We give them an A+++!!!” ~ Martha J., Richmond, VA

“Without their help, I could not have functioned! They were very courteous, polite and professional, explained everything to me and far exceeded my expectations! Their entire staff gets a 10+ rating!!” ~ Jane H., Richmond, VA (Insurance: State Farm)

“They were wonderful helping us get our house dry again! The team that came out was extremely helpful, left no mess at all and did a great job!” ~ Mary & Stoner T., North Chesterfield, VA (Insurance: USAA)

“Everything went very well. They explained the entire process of repairing our hot water heater leak damage and answered our many questions. Everyone was excellent to work with and was always on time!” ~ Gale & Joseph R., Chester, VA (Insurance: Nationwide)

“My experience with Total Restoration Services was all around excellent. The office staff was very friendly and made it very easy to set up an appointment. The water mitigation team was on time for their appointment, very friendly, and very fast! They had to tear down some dry wall and there was zero mess/dust on the ground when they were done. We had lots of questions and he patiently answered them all. Their prices were reasonable, their staff was professional, and they got the job done quickly and right the first time!” ~ Jackie D., Glen Allen, VA